Dispatch Solutions

Dispatch is where a private hire fleet either earns its margin or leaks it. The gap between a sharp dispatch desk and a struggling one shows up in dropped jobs, drivers idling in the wrong place and revenue that swings without explanation. STPH Data Services supplies dispatch infrastructure aimed squarely at the failures we see recur across the trade. Allocation that lags, routing that ignores the road, driver comms scattered across channels and a console that was never built for the size the fleet has reached.

A live map anchors the whole platform. Every vehicle, every driver and every job in progress sits on one clear view, refreshed continuously. Controllers read where coverage is thinning, which drivers are running down their shift and which cars sit best placed for the next inbound job without an expensive repositioning leg first.

Automated allocation removes the costliest mistake on the desk, the hand assignment that overlooks a nearer driver because the controller could not hold the whole board in their head. Jobs match to drivers against rules you set around proximity, vehicle class, account priority, rating and shift state, and the match lands quickly enough that the passenger has a confirmation before they have finished reading the screen.

Growth does not force a rebuild. Run ten cars in one town or two thousand across a national footprint and the same toolset bends to fit. Dispatch across multiple depots, region-specific rules, account service levels and layered driver hierarchies all sit inside the standard configuration, not behind a bespoke engineering quote on every new contract.